Thanks to all the feedback from the members of the Australian Childcare Alliance (ACA) NSW about absent sessions for ongoing families during the transition period of the new Child Care Subsidy (CCS), our ACA national committee was able to raise this issue with the Federal Department of Education and Training (DET) seeking solutions as quickly as possible.

ACA NSW is pleased to inform you that following the concerns raised, the Federal Department has decided to manually process a significant number of sessions in which the CCS was not applied for an absent session.

DET have informed ACA that these backpayments will be paid directly to the early learning service provider, and should be processed over the next week.

As previously outlined, DET has informed us that it was not their intention for continuing families to receive less subsidy and be worse off under these circumstances as a result of the new CCS.

This quick resolution of this issue has demonstrated the power of ACA's proactive stance while regularly engaging with government, along with our strong relationships with our members.

It's really important to notify us when are experiencing problems or systemic issues, to allow us to address these at the appropriate level of government.

Thank you again to all those ACA NSW members who got in touch with us about this matter.

We encourage you to continue talking to ACA NSW via 1300 556 330 or nsw@childcarealliance.org.au about any ongoing issues you may have.

And if you haven't already done so, please complete the survey of service providers so that ACA NSW and our interstate and national committees can convey to Canberra what your views on and experiences with CCS.