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Have your families confirmed their income?

As part of Child Care Subsidy balancing families need to confirm their income. For the 2018–19 financial year families need to do this by 31 March 2021.

The Department of Education, Skills & Employment (DESE) extended this deadline from 30 June 2020 to 31 March 2021 due to COVID-19.

Services Australia has sent letters to families this week reminding them to confirm their 2018-2019 income. However many families may be unfamiliar with this process.

If families don’t confirm their income by 31 March 2021 their CCS will stop. This means you’ll need to charge them full fees when they use child care.

If families confirm their income after 31 March, their CCS can start again but it won’t be back paid.

Action for providers

DESE is reminding all approved providers to ask the families at your service to read the letter carefully from Services Australia. There's also a fact sheet to help families understand the process on our website. You may wish to share it with your families.

If you receive questions from families, please direct them to Services Australia.

For more information about balancing for approved providers, visit the DESE website here.


PUBLISHED: 10 MARCH 2021